Teams give control not working Could you please confirm the time this problem started and if the MS This control is stored in Application > Microsoft Teams > Content > Framework. Hello Stuart Thank you for participating in the Microsoft Community, I am Skypper G. While we strive to assist and share insights, we are not Microsoft directly. Unable to click or type on the remote machine. During the control the pointer does not have my user icon and any movements and clicks I do in the host screen are ineffective. Microsoft Teams: live captions do not display the username in single window mode when optimized (86507) - This article flags a feature that is not as yet supported. Strange behavior: Now if I share something with teams and press my PrintScreen-Key which opens Greenshot the bar and red border is visible. Remote control of a computer refers to the ability to monitor, control, and access the resources of a computer that We have turned on the 'Allow an external participant to give or request control' in the Teams admin portal. Outdated versions might Here are the steps to troubleshoot this issue: 1. 4. To grant permission for someone to control your screen in the New Microsoft Teams, you can follow these steps: 1. However, the other person is not actually able to control anything. 89+00:00. Restart Teams to see if it makes any difference. The user creates a meeting using the Outlook Classic Desktop application. Thoughts?. To be specific: I was able to give control and he was able to request it, but after accepting the request, simply nothing happens and I can only see my own mouse. In order to see this bar all the way, you should pin it by clicking Pin button. AndrewTempleman. It's suggested to use Chrome browser because only Chrome supports all Microsoft gave notice of this deprecation on 9/8/2023 in the M365s Admin Center (Post ID: MC674419). Click the Sign Posted in : Microsoft, Teams Av Jonas Agblad Översätt med Google ⟶ 5 years ago. Then you can take the control. It works the other way around if I share my screen and give control but I cannot control there screen. I cannot give control of a teams shared session. If you are using the desktop client and still facing issues, you can try the following steps: After sharing your screen, locate Teams not working, Needs Edge Webview2, Can't install Edge Webview2 as it is already installed, Cannot uninstall Edge Webview2 I usually have video meetings using Microsoft Teams and it is integrated into Outlook so I can open the meeting from my calendar directly. I am running the latest software - Catalina 10. Microsoft. I'm sorry to hear that you're having trouble finding the Give Control button in Microsoft Teams. Fully exit the Microsoft Teams desktop client on your Computer: 2. I cannot control the shared screen. Control isn't supported when either party is running Teams in a browser. Should you wish for another meeting participant to alter a file, assist with your presentation, or provide a demonstration, you have the option to grant them control. While as the co-organizer, I can check and interact with Q&A correctly. I can give control but then i cant see their cursor and they cannot click anything on my Teams screen sharing control not working on Mac I cannot give control to other users when screen sharing. When screen sharing in teams I am not able to give someone control of my screen. and then reopen teams. Here are the steps to enable remote control in Microsoft Teams: 1. The only important feature that seems to be missing is the ability to give and request control over a shared screen. We just cannot see it. I can treat the case by the following workaround. Howdy pardnurs, Yesterday, my friend and I tested out rhe screen sharing function to work on a song In Ableton at the same time, but there were a few issues. Teams to replace the current desktop sharing application we are using Join. The feature you are expecting is not supported when any one of the parties are running Teams in a browser. The remote user on Teams session also don’t have the request for control button. In recent screen share meeting , i am unable to get option to ask for control, from his end also there is no option to give controls. I have Teams installed on my Mac After the recent "New Teams" update, mouse clicks are no longer registering while controlling another user's screen over screen sharing. 15. but am not able to give/take remote access to someone other's screen since button to give control is not appearing on my teams application. registry editor, local policy change. 22472 or newer-Citrix Workspace App Current release 2112. 10,895 questions How to give or request Microsoft Teams remote control. g. Once you close that session completely and start another one the employee that needs to provide control does not have the taskbar to provide control. to There are several ways to join a Microsoft Teams meeting: meeting link, meeting ID, Teams client, phone audio, and conference room audio device (Room audio shown in the picture). Give control while screen sharing. This is due to a technical limitation that they're planning to fix. I have an HP Windows 10 Desktop computer. Why Does Microsoft Teams Give Control Not Working? When the GPU hardware acceleration is disabled, or the device doesn’t have a graphics card (GPU) installed, Microsoft Teams give Hi community, since the last MS Teams Update (1. Even the Give Control drop-down menu doesn't react when you try to open it. So seems there is a issue with the linux client. But when I share my screen and give control, I cannot click on anything on my screen. It has teams preinstalled on it and its icon is on taskbar itself. 15+ issue Howdy pardnurs, but the option to give control was not even available. I've done everything I saw: - Checking GPU hardware availability (check) - Allowing Microsoft teams for screen share under system preferences (check) - Re-downloading the entire microsoft app Based on your description, I understand your issue with Teams Town Hall Q&A feature not working. When this assigned policy is Off for a user, To give and take control of shared content during sharing, both users must be using the Teams desktop client. I have version 1. During Teams meetings, I share my screen & give control to my pupils, so they can manipulate the application and type answers to questions (e. The Give Control drop-down menu doesn’t work unless hardware acceleration is supported on the system. Microsoft Teams may not allow access to remote control for guest users who have joined the meeting through When screen sharing in teams I am not able to give someone control of my screen. Potential reason 2: Teams request control is not working when you try to grant permission to a guest user. Login with the I have Office365 Business Premium and I am using Microsoft Teams for educational work. Hi, Prafful. It's not the issue where, both users are simultaneously clicking something - no - I literally do not have any control on my computer In my case, my mouse cursor does not appear on the other persons' screens even if I seem to have the control. This issue does not happen if user is running MS Teams using their own local laptop. In this situation, you see the user's request on the Sharing toolbar. I cannot give control to other users when screen sharing. In Teams (desktop), a user shares their screen with me, and gives me control. The only way we can share is through whiteboard. Skip to main content. Reply. 04. I am on the latest Linux Client version (1. Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share. When using teams to share a screen and take control everything works as expected the first time, sharing and tool bars all appear and function. Sometimes, issues are resolved through When I share the screen to another user I'm not able to see the Give control Option on top of my screen. To stop screen Harassment is any behavior intended to disturb or upset a person or group of people. As I tested, the screen sharing call control for Microsoft Teams was perfect. It started a week ago and it is happening on 2 machines that I use so I guess it has to do with the user. I have a problem in Microsoft Teams client installed in a Guest Virtual Machine Windows each time I ask for Request Control during meetings. If you find that Microsoft Teams give control not working when you are sharing your screen, follow the steps below to fix it. 32771 (64-bit) The mouse cursor can be moved around but the button does not work. This issue is To give and take control of shared content during sharing, both parties must be using the Teams desktop client. Works for other programs in same session. I also suggest clearing Teams Cache. Microsoft Teams A Microsoft customizable chat-based workspace. If it is possible from your side, could you please provide us detailed video via private message about share screen and give remote control by another person on Teams for further analysis and assistant? Teams Linux control shared screen. I am given the option to allow others to remotely control my screen. I tried this to my wife's laptop (Windows 10 also) and downloaded the Home Teams app. I cannot join the meeting. The free version of Teams also supports remote control. If some one share the screen to me means if I give the request control Option they are not getting allow & Deny While the Request control option is missing on Microsoft Teams, the Give Control drop-down menu also stops responding as you try to open it. The majority of the time, this works smoothly; however, there are usually a couple of attendees whose names appear but are greyed out from the drop-down list & I Apps and Registry editor does not work via Teams remote share Hello, Dou you know why I cannot control e. When the person shares their screen, click on the Request control button in the toolbar to request control of their screen. Report abuse The give control is either not working due to outdated graphics card drivers, or the users isn't logging in as a tenant user and is for some reason in the Team via Guest account which cannot Share control. When using a Mac, they do, and i am able to share. Upon tests on my end, I'm not capable to reproduce the same issue. in Powerpoint). After the first call the bar/menu with all the option does not drop down and if a user request control nothing show up on the screen missing the drop down. After the update, my Teams App no longer works. It seems that you are experiencing issues with remote control functionality in certain applications when using Teams, but not when using TeamViewer or after enabling a specific setting in Zoom. Registry editor or other apps via Teams share? As of now, MS Teams give control feature doesn't provide access to the administrative services, e. However, you don't see an option to approve or deny the request. During a Teams call where someone else is screen sharing, select Take control > Take control of the presentation. To narrow down this issue, you can open Chrome browser to use Teams web client and check if the issue persists. 7). 1 I got to know that there has been some "advanced overlay feature" which address this problem. you are using doesn't have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. Does anyone know how to resolve the issue for Microsoft Teams in regards to mouse control not working during screen sharing? A few people have this issue in our office. The organizer gives access to a guest or same organization member within the meeting and it works fine for about 15-20 mins. Would like to know the respective version of VDA & CW where the problem is solved. If you are not the case, here is a known issue about "Give control" for reference: Why am I not able to give control to partner in MS Teams? The Give Control button visible and is used but partner is unable to actually control the mouse/buttons. Even If I use a remoting tool to view the remote screen of the xendesktop, it is visable. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. However, I am not able to give control to a participant I invited from outside my company. I can share and control just fine when going from Windows 10 to Windows 10 pc's running downloaded Teams app. In this situation, yo "Allow a participant to give or request control" is enabled in admin settings "Allow an external participant to give or request control" is enabled in admin settings; I am using a laptop with desktop app for Teams (not web page) I note that Learn more about screen sharing in Teams. At this moment both the parties must be using Teams desktop client to give & take control. I want to give control to a participant in a meeting but I cannot see "Give control" from MS Teams. If those machines' GPUs don't support hardware acceleration "The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. Threats include any threat of violence, or harm to another. The following message appears when trying to When I access a remote PC using Microsoft Quick Assist , I open Microsoft Teams on the remote PC and start screen sharing. . What can I do? It has been asked repeatedly! Microsoft Teams. Copper Contributor. Why Is My Microphone Not Working on Microsoft Teams? The MTeams microphone problems occur quite frequently. Our district is using TEAMs to provide speech therapy services directly with students through IPADs. If you’re having problems, such as Microsoft Teams not registering your microphone, this guide on Outbyte will help you troubleshoot it. When she attempts to give control to other users in the meeting, the option is grayed out. I am using Ubuntu latest version, on new Dell, using Teams Preview edition. His hotmail account added external guest user in my O365 environment. When signed in as an external or anonymous user, I can start a discussion in Q&A section. What should I check to make sure I can control shared screens? Teams App not working stating needs Edge Webview2. When I grant access, it says on my end that the other person has been given control. Right-click the Teams icon on the taskbar. However, thank you so much for bringing this to our attention, Your suggestion is constructive, and I believe it could make the use of Outlook even better. If your regular meeting confirms Maybe this worked at one time, but I just tested and it does not appear to work with the current versions. Thank you for coming to the forum. This is completely missing. Renee Harris 0 Reputation points. The menu is there and if I perform a print screen, I can see it, if i click the area where the "give control" is located, I can give control. 5. In this section, we highlight the top three reasons why the Teams remote On certain workstations in our organisation, we are unable to request/give control while on a screen sharing session in Teams. More info: The user that initiates the screenshare can do any of the expected actions during meetings. Normally, when sharing the screen / window / program there is a red border around it and a bar on top to give control. Give control doesn't work when you share screen in Teams. control is given and all works. Open Microsoft Teams and join a meeting with the person whose computer you want to control. Start a meeting or join an I am unable to do a screen share with the teams app on my new 2024 M4 mac book proI have the latest macOs 15. Click on the "Give Control" button in the top right corner of the screen sharing window. You need to be invited to Teams to use the app. Teams Version: Make sure you are using the latest version of Teams. After a user shares his screen I request control and although control is allowed, it doesn't work. Last Friday, January 17, 2025, Windows installed an automatic update. I realize this is an old thread, but in case others come across this. Head to SymptomsYou share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. Hello, I am trying to control another persons screen using Teams for Mac and I cannot take control even though they give me permission. To resolve this issue, you Sometimes, you can experience control issues when using the MS Teams remote control feature. Me but the fact that this feature is not working as designed will make it @Loganathan R , . I had the same user create a meeting using the new version of Microsoft Teams. We are facing issues with intermittently losing control during a remote control MS Teams session. Check for Updates: Ensure that you are using the latest version of Microsoft Teams. I have Teams installed on my Mac (Catalina 10. It then starts to work even if you plug back in the dock but if you quit teams again the same issue comes up again. Click on the "Share" button in the call or meeting controls. Select the name of the To give screen control on a Mac computer using Microsoft Teams, follow these steps: 1. 3. Select "Desktop" or "Window" to share your screen. 30857 (64-bit) [teams-insiders release] Windows version: 1. 3 and the latest teams download as of 1/31/25reproduction stepsdownload / install teams via If you find that Microsoft Teams give control not working when you are sharing your screen, follow the steps below to fix it. Do not login to the Teams application. On the sharing toolbar, select Give control. Microsoft Teams: Giving control of a screen share results in a small i have Microsoft office home and student 2021 installed on my windows 11 home Desktop. 4. This behavior is Microsoft Teams admin center – Meeting policies. However, once the original user attempts Issue 1: Teams Remote Access not Working for Guest User. But when I click on a button, nothing happens. 2025-01-23T22:40:06. The user has the option to give control to other users. IT is only not visable to the Xendesktop user. The other person does not get the button to apepar. We will surely raise your concerns to our Product Why is give control not working in Teams? This issue occurs because the device that you are using doesn’t have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. If you cannot see the Give control bar on your screen, please move your mouse on the top the sharing screen and wait for several seconds. Once granted, they will have the ability to select, edit, and make various changes to the shared MS teams Give/request control not working I have a user who can't seem to give control to other users outside of the first call they make after opening teams. This is an expected behavior since Teams is not for help desk remote control users when you need access from the Admin credentials Teams is for Collaboration Only. After allowing all the permissions in Microsoft Teams “control screen” MacOS 10. I am able to share my screen while in Microsoft Teams on my Mac. We have waited 5 days then tested with both users using the desktop version of Teams and it is still greyed out for We are users just like you who help others. Control isn't supported when either user is using Teams in a browser. Is anyone else Using the "Work or School" version The person you're trying to give control to must be signed in to Teams with a work or school account. We use office 365 corporate supported edition. 30866 (64-bit) vivish : Hello,. It is a known limitation in teams app. Login as with @outlook. My name is Femi. Sharing is just not available at all on the Linux side, and "Give Control" from Windows does not work. 00. The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. Hello. Start a call or meeting in Teams. During testing, I can duplicate this issue. Give/Request Control in Teams works with the following versions:-Teams 1. ? If I use Remote Desktop Connection it works. It is a limitation in MS teams and Microsoft is planning to fix. The menu is not displayed. I understand the issue you are facing with screen sharing and control in Microsoft Teams. First you click one of the menus of your Teams window and then the small image of the shared screen will appear. Here's a simple checklist to troubleshoot why you can't give control in Teams: 1. I've been working on the give control feature for work and my other co-workers are able to grant and give access to other users, but I'm still unable to. 1 or newer (not LTSR)-Citrix Workspace app for Mac 2203. While Teams generally supports remote control, there may be specific configurations or settings that need adjustment to ensure remote control works Hi Team, I regularly have call with my friend over MS Teams and used get controls and work. When I request remote control in Microsoft Teams (Work or school) screen sharing session, I can control the mouse, but mouseclicks and keyboard are not working. I am an independent advisor, let me help you with this. Head to Meetings > Meeting policies > New policy > Content Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. Second you click the small image. Then, the bar will show as below. You can control all their applications except AutoCAD . I work with this and it is really annoying! Especially during COVID time when I have to do stuff remotely As first try, you could in Teams Settings, temporarily turn on "Disable GPU hardware acceleration (requires restarting Teams)". Hello Please i need your help on this issue. We are not employees of Microsoft. I’m sorry that you can’t see the option to give control or annotate on a shared screen in Teams. 2. I dont know what might be the cause. Today, when I clicked the join button on the calendar to open Microsoft Teams During presentations/meetings while screen sharing in Teams, I give attendees control one at a time. I encountered an issue with Teams recently that had me quite puzzled. 1. NOTE: The person presenting must approve or deny your request. MS teams meeting policy allowing me to give or take control for internal users, virtual desk 1. When this assigned policy is On for a user, the Give Control option is displayed in the top bar during a sharing session. JC1231530. Linux version: 1. After they do a screen share and when the host gives mouse control or allows the mouse control request, the attendee has no mouse control. I have an strange issue , i am not able to give or take control on my MS teams in citrix Virtual desktop. 3. When I am granted control of the user's screen, I can still move the mouse around. The description below suggests otherwise: Give control. 5153) running on Ubuntu 18. The Control menu doesn't appear if I go from Windows 10 downloaded Home app, to Windows 11 native laptop. It's not the issue where, both users are simultaneously clicking something - no - I literally do not have any control on my computer Teams "give control" activates, but does not work for AutoCAD. com account. Give Control doesn't work. We are not able to let them control the screen which is needed for games and engagement. The "Give Control" menu will pop up but I can't pull down the menu button to select anyone. I am able to screen share with participants. However, like any other collaboration app, Microsoft Teams can be frustrating at times. Sometimes, you cannot request or grant control from guest I have the Microsoft Teams app for my mac. 21759), I was not able to give control to my Co-worker while sharing my screen. It is not hidden as I have put my pointer at the top center for it to show and it does not. Please help! I encountered problem when using the Horizon VDI, the user is able to share screen using MS Teams but don’t have the Give Control option. Does anyone know if there is a way to configure it so that when I am sharing my screen they can share control. After that the guest of other member is not able to control the screen. Which screen shared by that another person and given as control to you on Teams? Is it entire desktop screen or specific windows screen? 2. When sharing my screen, either directly with another How it works. Community. please help me. 4 Scroll down to “Content sharing” section then enable “Allow an external participant to give or request control” Enable Allow an external participant to give or request control If you start a screen share and request or give control it works perfectly the first time. I see the message . However, the "Give Control" option does not But when I share my screen and give control, I cannot click on anything on my screen. I would say that Request Control in Teams in my Windows VM does not work You share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. This issue only seems to affect If both parties have the Teams desktop client, you can try managing meeting policies in Teams. Greetings, if there is no give control option and other can't request control, please go to Office 365 admin center > Teams & Skype > Microsoft Teams & Skype for business Admin center to see if you disable the Screen sharing mode like following image. If you then hang up your screen share, then re establish a new screen share the Give control tool bar is missing. This behavior is by design. Go to the Admin center on Microsoft Teams. It is worth noting that this is a user community, and we are all users here, much like yourself.
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